2501 Greenbank Rd
Barrhaven, ON
K2J4Y6
(613) 823-5278
Barrhaven towing
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 Click to enlarge0/5
I rarely shop at Canadian tire because whenever I do, I always end up with problems for one reason or another. My Latest experience will keep me from going to Canadian tire forever unless it's for gas. I recently purchased a Mastercraft mitre saw. I tried it out that night and when I went to cut a piece of wood, it would leave it uncut on the last quarter inch. I brought it back for a complete exchange and to my surprise Canadian tire’s policy is that all power tool items purchased have to be sent back for repair regardless of when it was purchased. I asked her if this policy applies to other power tool products and she told me yes and that other stores have the same policy. The manager plus the first person that spoke with me about the service was very impersonal, non-sympathetic, and did not seem to care about my concern.
The next day I went to my usual store which is Home Depot and asked the service desk if they had a similar policy. The gentleman politely told me that this policy does not apply to their store and that they have a 30 day complete exchange. I told him about the Canadian tire policy and they said it was not a manufacturing policy but definitely a store policy. I'm writing this review so that other people will be aware of this Canadian tire policy about defective products that they sell and that you're stuck with it the minute you walk out of the store.
By:
ben
On:
Dec 06, 2012 - 2:14 pm
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